07 // Knowledge Management
ObsidianKnowledge GraphAI IntegrationGit
My Second Brain
I built a second brain: an AI-powered corpus of my knowledge that I continuously update and use every day.
It's a living knowledge system built around my work as a NA Customer Success Manager at JAGGAER. It captures the context, decisions, processes, customer knowledge, product information, and operating models that I've built over time, organized into a clear structure that grows with the role.
I use it constantly: preparing for customer meetings, exploring strategic questions, finding patterns across accounts, improving processes, and turning ideas into repeatable tools. Recently, I've been building prompt libraries, CSM resources, and new workflows with it to help scale how the team works.
Inside are CSM playbooks, operating models, product knowledge across eProcurement, Sourcing, and Invoicing, customer account profiles, meeting notes with structured follow-ups, AI transformation experiments, weekly operating summaries, and a growing glossary of the people, tools, concepts, and companies connected to the work.
The system was built by converting existing knowledge into a structured markdown-based environment, extracting information from documents, connecting meeting insights, and automating relationships between concepts through linked knowledge.
The goal is simple: make any question about customers, team processes, or products answerable in minutes.
Over time, it becomes more than documentation. It becomes a working partner that helps me think, prepare, create, and operate at scale.
Answer any question in minutes. A working partner that scales with the role.
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